Validity
The following terms and conditions govern the relationship between the two parties, the customer and Hiltl PLC, and form an integral part of each order. The terms “guest, tenant, organizer, customer” are here used as synonyms for the customer. The following terms and conditions of Hiltl PLC apply exclusively, and existing terms and conditions for customers are not part of the contract, even if these were not expressly excluded.
By the way, you can save your Hiltl Card digitally with Stocard and use it anywhere.
Basis/Conclusion of Contract
A reservation, a confirmation of an order or an offer signed by the customer applies as the basis of a contract. Additional information such as subsequently created instructions (function sheets, organizational charts, workflow charts, assembly and dismantling plans, offers or services, etc.) are an integral part of the reservation/confirmation of the order or offer. The contract cannot be redeemed unilaterally. Subletting and or the use of the premises for purposes other than the agreed aims require our prior written consent. If the reservation is made by a third party, this also applies, despite an effective authorization by the client, and the contractor is liable for all obligations arising from contract liabilities with the customer jointly and severally.
Option
Option data (quotes, order confirmations) are binding for both parties. After the expiration of the optional period, we may freely dispose of the reserved date if the customer has not confirmed in writing. The acknowledgment must be received by us by the last day of the option period.
Number of People
We are aware that the determination of the number of persons is not always easy for the client/organizer. Settling the number of registered guests is decisive up to 48 hours before the start of the event. We accept a tolerance limit of up to minus 5% of the guaranteed number of guests. If the negative difference is higher than 5%, we require a written confirmation, otherwise the reported number of persons is used in our calculations. We reserve the right in this case to make a new cost calculation. At a higher differential, billing according to the actual number of persons will apply.
Prices
Inquiry/order confirmations with calculations made on the basis of specified numbers of people are not valid when the number of people changes positively or negatively by more than 15% (up to 100 people) or 10% (from 100 people). If recalculation is necessary, prices are subject to change. All prices are inclusive of value added tax current at the time of execution of the event, providing no other changes are made.
Prepayment
We reserve the right to require a deposit of 50% for contracts (order confirmations, etc.) with an estimated total revenue above CHF 5000. In such cases the reservation, etc. shall be binding only upon us receiving the deposit. This is due no later than the 10th day before the day of the event. Any cancellation costs will be deducted from the deposit. The difference to the final amount is credited to the customer.
Cancellation
Cancellations or significant changes must be communicated by the customer as early as possible and solely in writing. If the customer withdraws completely or partially from the contract, Hiltl PLC reserves the right to charge a handling fee without prior agreement. The resulting liability for damages includes agreed-upon services (rent, food, costs for third parties, etc.) under the contract (order confirmation, etc.), as well as administrative services provided, reduced by costs not incurred by the time of cancellation on the basis of the number of persons or the package that has been agreed upon. If the contract is cancelled by the customer without any fault on our part, we will charge the customer the following cancellation fees for the booked services:
These percentages will be based upon the estimated expected total revenue. Proof of minor damages remains with the customer, while proof of higher damages is reserved for Hiltl PLC. If an event is carried out with us in the originally agreed scope within the same year, the customer will be credited 80% of the cancellation. If Hiltl PLC has reason to believe that the event might jeopardize the smooth operation of our security or our reputation, we are entitled at any time to cancel the reservation agreement without compensation or dissolvement. This is particularly the case if we are given false or incomplete information on the content and course of an event. It also applies to events which are not in accordance with the law.
No-Shows for Rservations, Changes on Short Notice and Other Cancellations
Cancellations and changes to reservations must be made in writing by e-mail or via the reservation tool on the Hiltl website at least 12 hours before the agreed visit. If a reservation for 8 or more people is not cancelled at least 12 hours before the agreed date, or if the number of people changes less than 12 hours before the appointment, a fee of CHF 35.00 will be charged for each person who does not turn up. No-shows of 8 persons or more, i.e. no-shows without prior cancellation, will also be charged at CHF 35.00 per person. This rule applies regardless of the reasons for the last-minute change or no-show.
It is solely at the discretion of Hiltl PLC as to which costs are applicable for changes on short notice. Included under this point are amendments of F & B services as well as third party services ordered by Hiltl PLC for the customer. Changes which are announced in writing less than 48 hours before the event are considered short notice.
Structural or Technical Changes
Changes of a structural nature involving available space or changes to technical facilities are prohibited without prior written confirmation from Hiltl PLC. Special installations and facilities also require our written permission.
Exklusive Bookings
If the customer wishes to be the sole organizer of an event, the customer will be charged for the cost of renting any premises. We do not refund for food/beverages that were ordered but not consumed.
Sales and Entertainment Items
The setting up of sales/information/promotion and entertainment articles by the customer on behalf of sponsors or other agents of the customer is expressly prohibited without the written consent of Hiltl PLC.
Advertising
Posters, banners, pictures or other advertising media can only be erected and installed by prior arrangement with Hiltl PLC. It is generally prohibited to glue or install advertisements with nails or screws on facades, walls, columns and passages. Should this point be violated, Hiltl PLC reserves the right to charge any damage costs to the customer.
Decoration
Unless otherwise included in the offer (contract, order confirmation), no decoration is to be mounted in the provided space or is included in the price. Should the customer wish to arrange appropriate decorations, he must inform Hiltl PLC before the event in writing. Furthermore, the customer has to make sure that all such decorations meet fire regulations.
Availability of Premises
Our premises are available to the client during the rental period. For the use of premises outside the agreed times (setting up the day before/disassembly the day after the event), a written confirmation from Hiltl PLC must be obtained before the event. The prices we charge in this case can be calculated individually by appointment. A whole day = up to 8 hours / ½ a day = up to 4 hours. If this time is exceeded, margins are settled by agreement. After midnight, a surcharge will be charged for our employees.
Fire Department
Depending on the extent of major events or stage performances, the fire department may need to be called upon. After entering into the contract with Hiltl PLC, the customer is obliged to inform the fire department as required. The customer makes all necessary arrangements with the fire department as needed, as well as with the relevant staff of Hiltl PLC. Costs for this are borne solely by the customer.
Delivered Items
Hiltl PLC is only in charge of the delivery of goods (giveaways, catalogues, etc.) that have been expressly authorized by the customer. If the customer requires thorough inspection of the incoming goods, this cost is paid for separately.
Liability and Damages
The organizer shall be liable in any case for any damages or losses caused by his employees, helpers or participants to the premises, equipment and furniture. The customer is obliged to immediately report damage caused by him to an authorized employee of Hiltl PLC. Hiltl PLC shall be liable for loss or damage to items caused only by our own fault or gross negligence by our own staff.
Terms of Payment
Bills from Hiltl PLC shall be payable within 10 days from the invoice date.
Insurance
The customer is obligated to insure any property which is introduced against all possible risks. Hiltl PLC rejects any liability. The safeguarding of persons and objects during/between events is the responsibility of the customer. Hiltl PLC is liable only for articles taken into custody with a receipt. Delivery notes for deliveries of goods in favor of third parties are not considered safe custody receipts. Only a signature given by one of our authorized management staff will be considered a valid signature for reception of goods taken into safekeeping.
Cleaning and Waste
In cases where extreme cleaning or additional garbage removal must be undertaken, the customer will be charged for the extra expense. In the case of an external event by Hiltl catering, the cost of cleaning is generally borne by the customer.
Copyright
The layout of the website, the diagrams, pictures and logos used, as well as the collection of individual contributions are protected by copyright. Any duplication or use of objects or texts in other electronic or printed publications is not permitted without prior approval of Hiltl PLC.
Additional Provisions
If the contractor is not also the organizer, the contractor and organizer are together liable to Hiltl PLC as joint debtors. In case of withdrawal from the contract, Hiltl PLC claims for damages according to public law. Food and drinks will be offered exclusively through Hiltl PLC. Free food and drinks offered by third parties require written approval by us. In cases of consumption of beverages and foods without our written consent, Hiltl PLC is entitled to charge the lost sales to the customer. In cases of force majeure (fire, strikes, bad weather, etc.) Hiltl PLC is under no obligations to the customer. Hiltl PLC reserves the right to substitute products of equal value, in case the originally intended products are not available. For wines, vintage changes are possible.
Jurisdiction
The place of performance and place of jurisdiction is Zurich.
Hiltl Member Discount
5% discount (permanent and unlimited in time) at all Hiltl locations (excl. catering, academy, seminar, webshop articles). The discount only applies to consumption and payment in connection with a valid Hiltl Reward App profile. The discount cannot be combined with other discounts.
For technical reasons, activation of the member discount may take a few days after the profile has been created. There is no immediate entitlement to the discount.
Hiltl Students discount
As a student, you will receive a 20% discount if you present a valid ID and your personal QR code in the app. Please note that for technical reasons, the 20% student discount cannot currently be applied if you pay with existing credit in the app. In this case, the regular member discount of 5% is automatically granted.
Credit balance
Hiltl Rewards App credit cannot be paid out in cash.
The credit balance can be checked at any time in the personal profile or via hiltl.ch/vouchers. Credit can be topped up via the personal profile or at all Hiltl locations.
Changes
Hiltl AG reserves the right to change the conditions of participation and the operation of the Hiltl Rewards bonus program at any time or to terminate the bonus program in whole or in part. Participants will be notified of any changes in good time. In the event of termination of the program, any unredeemed points & benefits will be forfeited.
We reserve the right to make changes.
Coupon conditions (value & redemption)
All Hiltl Rewards coupons have no cash value, are non-transferable and are permanently linked to the respective profile account. The coupons must be redeemed during the payment process by showing the valid QR code within the specified validity period and while stocks last.
Conditions for Hiltl Rewards Points
For every franc consumed, 1 Hiltl Rewards Point is awarded, which can be redeemed for selected offers. Hiltl Rewards Points must be redeemed within 24 months of receipt. Otherwise they will expire and be deleted from the account. A maximum of 500 Hiltl Rewards Points are generated per transaction.
Place of jurisdiction
The place of fulfillment and jurisdiction is 8001 Zurich.
Basis
The basis of the contractual agreements of Hiltl Catering are the terms and conditions of Hiltl PLC. These apply where the agreement contains no provision.
Services
Hiltl Catering is committed to proceed with the execution of the order with the utmost care. Hiltl Catering strives to conduct the event in a timely manner and to a perfect standard. In the selection of food and beverages, emphasis is placed on the highest quality.
Order Confirmation
Contracts with Hiltl Catering may be verbal or in writing. The contract comes into effect at the latest with a written confirmation from Hiltl Catering. Services rendered additional to those on the order confirmation may be charged additionally.
Expenses and Costs
In general, a first offer is free of charge. If the customer requests a second, more detailed offer and a contract is not subsequently made, Hiltl Catering is entitled to charge accordingly for any work done after the first offer. If a rehearsal dinner is desired by the customer, this is charged separately and at cost. Reserved dates are binding and cancellations are chargeable (see Terms and Conditions Hiltl PLC).
Quality
Hiltl Catering reserves the right to change products supplied at short notice, whether due to unavailable goods, poor quality or massively increased prices, and may slightly adapt its services in relation to supply. This will be discussed in advance and the customer will be offered an equivalent alternative.
Number of Guests
Changes in the number of guests listed must be made in writing if possible, and sent by the customer no later than 7 days before the event. For events of 200 guests or more this should be done at least 14 days before the event. In case of subsequent reductions in the number of guests, costs (for food, infrastructure and human resources) will be according to the original order confirmation invoice. Even in cases when the customer complies with the above deadlines, depending on the reduction in the number of guests, Hiltl Catering reserves the right to charge for services (such as rental equipment, personnel, expenses, etc.). Special arrangements can be made separately in the order confirmation.
Involvement of a Third Party
In the fulfillment of its contractual obligations, Hiltl Catering is entitled, if necessary, to consult a third party or let a third party independently effect those obligations. The third party must be able to execute the contract in a same or similar way. In such cases, Hiltl Catering is committed to the careful selection and instruction of third parties.
Agencies
Hiltl Catering is entitled to charge the client for the mediation of artists, buildings, infrastructure, technical equipment, etc. with an agency fee to the amount of 10% of their fees/final bill. However, the contract is made directly between the customer and the providers.
Jurisdiction
The place of performance and place of jurisdiction is Zurich 8001.
Basis
The basis of the contractual agreements of Hiltl’s Academy are the terms and conditions of Hiltl PLC. These apply where the agreement contains no provision.
Registration / Confirmation
Your registration is obligatory.
Please register on our online course program by email. The time for registration ends 3 days before the course date. Your registration will automatically be confirmed by email. You will receive a personal and final booking confirmation for your selected course via email. If the course is already fully booked at the time of registration, you will also be notified by email.
Payment of Course Fees
Customers have the option of paying for the course by credit card, Hiltl Card or a vouchers.
Cancellation
The non-payment of the course fee does not constitute cancellation. This must be done in writing by e-mail to akademie@hiltl.ch and confirmed in writing by the Academy team. Only then is the cancellation valid.
In case of cancellation more than 7 days prior to the course, the customer will receive a Hiltl Academy voucher for the entire amount. A cash payment or return transfer is excluded. Rebooking to another course date is possible at no cost.
In case of cancellation less than 7 days prior to the course, the entire course fee is due. If the participant is unable to attend the course, another person can of course step in as a participant. If persons can move up from the waiting list, a free course rebooking is possible. In the case of non-appearance without cancellation for a booked course or leaving the course after the start of the event, the complete course fee is also due.
In the event of illness, the sick person can rebook free of charge upon presentation of a doctor’s certificate. This does not apply to any accompanying persons. Cancellation due to illness must be made no later than 5 hours before the start of the course to akademie@hiltl.ch or Tel. 044 227 70 13 and must be confirmed by the Academy team.
Courses cancelled by Hiltl AG
Hiltl AG reserves the right to cancel course dates in case of minor attendance, hindrance of the cook (e.g. illness) or at our own discretion. The course fee will be fully refunded in a Hiltl voucher, which can be converted at another time. Cash payments or retransfer are possible on request. The cancellation generally takes place 7 days before the course.
Hygiene
All participants are required to wear a Hiltl apron and must at all times follow the hygiene instructions given by the course supervisor.
Specific hygiene rules (Covid-19) will be sent separately with the course confirmation.
Insurance
We will not be liable for damages during courses and events. The attending persons are responsible for a sufficient insurance themselves, especially concerning accidents as burnings etc. The use of the equipment of the Hiltl AG is at one´s own risk. The attending person will be hold responsible in case of damages of the inventory and equipment. Hiltl AG will not be liable for theft or loss of property.
Changes to the Program and Fees
Alterations of program and course fees as well as alterations of the general terms and conditions are subject to change.
Jurisdiction
All legal matters relating to Hiltl AG fall under Swiss Jurisdiction. The place of jurisdiction is the Canton of Zurich.
Basis
The basis of the contractual agreements of Hiltl Seminars are the terms and conditions of Hiltl PLC. These apply where the agreement contains no provision
Self-Catering
We do not rent our seminar rooms for self-catering, so drink and food should not be brought to an event. Instead, let us pamper you with delicacies from the Hiltl kitchen.
Cancellation Terms
With the confirmation of the seminar room, the reservation is binding. Cancellations or significant changes must be communicated as early as possible. The final number of guests must be announced at least 48 hours before the event.
If an event is cancelled by the client, the client must pay the following cancellation fees:
– Up to 14 days before the event, cancellation is free of charge
– Less than 14 days before the event, the cancellation fee is 50% of the room rental fee
– On the day of the event, the cancellation fee is 100% of the room rental fee.
Jursidiction
For all legal relations with Hiltl PLC, Swiss law is applicable. Jurisdiction is the canton of Zurich.
General Information
We send newsletters only with the consent of the recipient. If the contents of the newsletter are specifically described within the scope of registration, they are decisive for the consent of the user. In addition, our newsletters contain information on the products, courses and events on offer in the respective newsletter list.
Double-Opt-In
The registration to our newsletter takes place in a so-called Double-Opt-In procedure. This means that after registration you will receive an e-mail in which you will be asked to confirm your registration. This confirmation is necessary so that nobody can register with external e-mail addresses. The registrations for the newsletter are logged in order to be able to prove the registration process according to the legal requirements. This includes the storage of the registration and confirmation time, as well as the IP address. Likewise the changes of your data stored with MailChimp are logged.
Use of the “MailChimp” Dispatch Service Provider
The newsletter is sent via “MailChimp”, a newsletter distribution platform of the US provider Rocket Science Group, LLC, 675 Ponce De Leon Ave NE #5000, Atlanta, GA 30308, USA. The e-mail addresses of our newsletter recipients, as well as their other data described in the context of this notice, are stored on the servers of MailChimp in the USA. MailChimp uses this information to send and evaluate newsletters on our behalf. Furthermore, according to its own information, MailChimp may use this data to optimise or improve its own services, e.g. for the technical optimisation of the dispatch and presentation of the newsletter or for economic purposes in order to determine from which countries the recipients come. However, MailChimp does not use the data of our newsletter recipients to write to them or pass them on to third parties. We trust in the reliability and IT and data security of MailChimp. MailChimp is under the US-EU data protection agreement «Privacy Shield» and thus undertakes to comply with EU data protection regulations. The privacy policy of MailChimp you can find here.
Credentials
To subscribe to the newsletter, it is sufficient to enter your e-mail address. Optionally we ask you to enter your first and last name. This information is only used to personalize the newsletter.
Statistical survey and analysis
The newsletters contain a so-called “web-beacon”, i.e. a pixel-sized file that is retrieved from the MailChimp server when the newsletter is opened. Within the scope of this retrieval, technical information such as information about the browser and your system, as well as your IP address and time of retrieval are first collected. This information is used to technically improve the services on the basis of the technical data or the target groups and their reading behaviour on the basis of their retrieval locations (which can be determined with the help of the IP address) or access times. The statistical surveys also include determining whether the newsletters are opened, when they are opened and which links are clicked. For technical reasons, this information can be assigned to the individual newsletter recipients. However, it is neither our nor MailChimp’s aim to observe individual users. The evaluations serve us much more to recognize the reading habits of the users and to adapt our contents to them or to send different contents according to the interests of the users.
Termination/revocation
You can cancel the receipt of our newsletter at any time, i.e. revoke your consent. At the same time, your consent to its dispatch via MailChimp and the statistical analyses will expire. You will find a link to cancel the newsletter at the end of each newsletter.
Legal Bases Basic Data Protection Regulation
In accordance with the provisions of the Data Protection Ordinance (DSGVO), which will come into force on 25 May 2018, we hereby inform you that your consent to the sending of e-mail addresses on the basis of Art. 6 Paragraph 1 lit. a, 7 DSGVO and § 7 Para. 2 No. 3, or Para. 3 UWG. The use of the dispatch service provider MailChimp, the performance of statistical surveys and analyses as well as the logging of the registration procedure are carried out on the basis of our legitimate interests in accordance with Art. 6 Paragraph 1 lit. f DSGVO. Our interest is directed towards the use of a user-friendly and secure newsletter system that serves both our business interests and the expectations of users.
Cookies
Cookies are text files that are automatically stored locally in the visitor’s browser when a website is accessed. This website uses cookies to make the website more user-friendly and functional. Thanks to these files, it is possible, for example, to display information on a page that is tailored to individual interests. Security relevant functions to protect your privacy are also made possible by the use of cookies. The exclusive purpose is therefore to adapt our offer to your customer wishes in the best possible way and to make the use of the site as comfortable as possible. By applying the DSGVO 2018, webmasters are obliged to comply with the basic regulations published at https://eu-datenschutz.org/ and to inform their users accordingly about the collection and evaluation of data. The lawfulness of the processing is justified in Chapter 2, Article 6 of the DSGVO.
Google Analytics
This offer also uses the web analysis service Google Analytics, a program of Google Inc. (“Google, USA”). The information collected through tracking about your use of this website is stored on a Google server in the USA. By a so-called IP anonymization your IP address is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area before. Thus, the location of your browser can only be assigned regionally, but not to your person. Google can evaluate visitor behaviour in order to compile reports on website activity. Other services associated with the use of the website and the Internet can also be provided to the website operator in this way.
Facebook-Plugins (Like-Button)
Like buttons of the social network Facebook (Facebook Inc., 1601 Willow Road, Menlo Park, California, 94025, USA) are used on this website. When you visit our pages, the social sharing plugin connects your browser to Facebook. This provides Facebook with information about how you use the site. By clicking the “Like” button while logged into your Facebook account, the content of our pages can be associated with your Facebook profile. The operator of this website has no access to the data transmitted and no knowledge of its use by Facebook. If you do not want Facebook to be able to assign visits to our pages to your Facebook account, please log out of your Facebook user account.
Comments
When visitors post comments on the site, we collect the information displayed on the comment form, as well as the visitor’s IP address and the user agent string (which identifies the browser) to help detect spam.
Data Privacy Laws
If you have an account on this site or have written comments, you may request an export of your personal information from us, including any information you have provided to us. In addition, you may request the deletion of any personal information we hold about you. This does not include data that we are required to retain for administrative, legal or security reasons. In this case you can send your e-mail to the contact address given in the imprint. Please name the website on which you left your comment. We will then check whether information has been saved for the sender’s e-mail address and, if necessary, send you the complete export of your data for information purposes.